Monday, 28 September 2020,   09 Safar 1442H
Home > Customer Care > Security Tips


Security Tips

myBSN wants to make your online banking experience safe and secure. While we do our best to ensure your security, we hope that you will take note of these security measures to further safeguard your account. 

» NEVER respond to any phone call / SMS / email requesting for your bank account details or follow instructions from unknown parties to do banking transactions or make changes to your bank account details. BSN will NEVER request for your Internet Banking account details via email or telephone calls.
» NEVER reveal your bank account details / ATM / PIN / Internet Banking password to anyone. They are unique to your account and designed to protect the privacy of your banking information.
» NEVER use the "remember password" function on our browser as this information can be easily accessed by hackers
» ALWAYS change your Password every few months. If you think your Password has been compromised, contact us immediately to reset your Password
» ALWAYS log out of myBSN immediately after completing transactions and before visiting other websites. 
» ALWAYS Clear your cache each time you log out. 
» AVOID opening your Internet Banking at public places such as internet cafés, public computers at WiFi zones, etc. If you have to, clear your cache after logging out. 



»   Phishing

  You must ignore those emails and refuse from giving away personal banking information to anyone under any circumstances.
BSN will never send email asking for any private banking details with a link or attachment in it.
Here’re some tips on how to protect yourself against Phishing Scam:
1. Never login from email link. Manually type the correct URL address
2. Always check the lock icon next to the browser to ensure the authentication of the website.
3. Online Image
  Do not proceed if the image is not your selected image.
4. Site Authentication    
  Please make sure the security certificate is for by clicking at the lock icon in the URL.



5. Update the web browser that has built in Phishing filters.
6. Example of a suspicious email:

Date: Mon, Oct 29, 2012 at 8:53 AM
Subject: 1 new message
Please click here to update your account
Thank you.
Customer Service



» Credit Card Fraud

Be cautious of phone calls claiming to be from Bank Simpanan Nasional or Bank Negara Malaysia requesting you to pay your credit cards. Do not give away personal details if fraudsters request for your IC Number or other details.
» Fraudulent Calls
  Please be careful of suspicious phone calls from strangers claiming to be BSN staff. NEVER reveal any information related to your myBSN or ATM Card PIN or Password or BSN:SMS registration. 


If you have received any such activity, please inform us immediately at 1300 88 1900 or +603 2613 1900 (Overseas), or email:


Internet & SMS Banking Fraud

Fraudsters are becoming more creative in their modus operandi. Protect yourself against fraud by being alert to any suspicious activity. Here is the latest modus operandi by syndicates
» Customer may receive SMS with the following text: “Congratulations. Sim Card anda telah berjaya memenangi Cabutan Wang Tunai RM25,000 dari Power Root Sdn Bhd. Sila tel: 012 842 5484. Terima kasih.
» Customer calls back the given mobile number.
» Syndicate informs customer to go to a BSN ATM machine.
» Syndicate guides customer through registering for Internet Banking or SMS Banking.
» Syndicate gives his / her mobile number and PIN for the customer to key in. Upon successful registration, syndicate uses information gathered from the customer (such as ATM Card Number and IC number) and proceeds with the Internet Banking or SMS Banking registration through the web or via SMS.
» Syndicate performs transactions using the Internet Banking or SMS Banking facilities.


Keep your money and account safe! If anyone asks for your i-PIN or UAC number, do not reveal them. Instead, inform us immediately at 1300 88 1900 or +603 2613 1900 (Overseas) or email:


Swipe Smart with 6E


Empowering Cardholders to Use Credit Cards Responsibly and Effectively

In an effort to inculcate responsible Credit Card usage among consumers, the National Cards Group (NCG), in collaboration with The Association of Banks in Malaysia (ABM), launched and educational campaign themed Swipe Smart with 6E. The nationwide campaign aims to educate credit cardholders by applying 6 enablers:-

»  Educate yourself (Mendidik diri)
»  Exercise caution (Berhati-hati)
»  Enhance your lifestyle (Tingkatkan gaya hidup)
»  Enjoy benefits (Nikmati faedah)
»  Eliminate debt (Hapuskan hutang)
»  Engage your Card Issuer (Gunakan khidmat Pengeluar Kad)


How to Clear Cache Files. Please click here to clear cache.


Beware of Macau Scam / Caller ID Spoofing

Do you have unpaid fines? outstanding credit card debts? Or loans? Please do not respond to any calls from unknown party pretending to be an officer from bank, government agency , debt collector or even police who claimed on the above. Don't get duped by the call and be more vigilant. Please contact bank or local authorities to seek advice.

What is Macau Scam / Caller ID spoofing?

The syndicates will often use a technique called 'ID spoofing' to dupe victims. They will impersonate bank officers and call the victims to inform them about their outstanding credit card or loan debts. Occasionally, a syndicate member will also impersonate a police officer and call the victim to accuse them of involvement in a money laundering activity. The syndicate will use 'ID spoofing' which allows them to determine the hand phone numbers that will be displayed on the victim's phone. In such cases, the victim is duped by the call and comply with the orders given to transfer money to the syndicate's account.

Be Aware of TAC Scam

Recently, there have been reports on a new phone scam tactic where by scammers will duped victims into sharing the TAC (Transaction Authorization Code) number.
The modus operandi of this scam is as follows:
1. The scammer / hacker will login to your online banking account by random password generation.
2. The victim will receive a TAC number SMS even though they did not perform any online transaction.
3. The scammer will contact the victim in a pretext of mistakenly registered the victim's mobile number for online bank account.
4. The scammer will come-up with all sorts of excuses / reasons to fool the victim into disclosing the TAC number.
5. Once the victim shared the TAC number, the scammer is able free to transfer money from the victim's bank account.
If you encounter this scenario, please
1. Do not share your TAC number to anyone over the phone.
2. IGNORE all persuasive attempts, even if they threaten you or appeal to your sympathies.
3. CHANGE your online bank account password immediately.
4. If you receive TAC SMS without performing any online bank transaction, REPORT to the bank immediately.

Protect yourself from Money Mule

Money mules are people who serve as intermediaries for criminals and criminal organisations .Mules accounts are typically used to receive and transfer the proceeds from frauds activities such as phishing scams or SMS / Phone scams. In current scenario, the syndicate will phish the Internet Banking customers from other Banks to transfer the money by using instant transfer facility (IBFT) into mule accounts. The money mule then will perform multiple withdrawals using the ATMs or transfer to another mule account.
Dishonest or fraudulent removal or concealment of consideration
Whoever dishonestly or fraudulently conceals or removes any property of himself or any other person, or dishonestly or fraudulently assists in the concealment or removal thereof, or dishonestly releases any demand or claim to which he is entitled, shall be punished with imprisonment for a term which may extend to five years, or with fine, or with both.
What you should do?
1. Never answer messages or give positive follow-up to telephone calls promising you large amounts of money in exchange for giving your bank account number or requesting that you carry out international transactions for someone.
2. Never share your account details to anyone, unless you know who they are.
3. Don't open a new bank account to receive and transfer money from people you don't know anything about.
4. Be suspicious of international job adverts promising you high payment for just a few hours of work from home

Thank you,
Bank Simpanan Nasional