Saturday, 28 November 2020,   12 Rabiulakhir 1442H

Online Feedback Form


In BSN, we promise our customers, “A better life within your reach”. To serve you better, we welcome your views and comments that will help us to further improve our services. You may do so by completing the form below and submitting it to us.


For account related inquiries, please log in to MyBSN and send us a secured message through our Secured Inbox. Alternatively, please call our Contact Center at 1300-88-1900 / +603-2613 1900 (Overseas).

Please DO NOT submit any confidential information relating to your account with BSN (eg. account number or credit card details) through this online feedback form.

Full Name
NRIC / Passport No. *
Telephone No. * Example:+603-XXXXXXXX
Email Address *
Product / Service
Note: In accordance with BSN's privacy policy, all details submitted herein will not be used for any other purpose or shared with any third party other than BSN.
I have read and understood the Bank's Privacy Policy and agree that I may be contacted via email and/ or phone to follow-up on my submission.

Our Customer Care operating hours are from 8.30am to 5.30pm, Monday to Friday (except on Public Holidays).

Please click here for details on Complaint Handling Process.